FREQUENTLY ASKED QUESTIONS

EDUTRUST GUIDELINES

The Private Education Act was gazetted in October 2009 by the Singapore Government to strengthen the registration framework and enforcement provisions. The Act also provided for the Committee for Private Education (CPE) to be set up to oversee the new regulatory regime and promote best practices among private education institutions (PEI) to raise standards in the private education sector over time.

The EduTrust certification scheme was formed to regulate, develop and raise quality standards in the private education sector. Please visit www.cpe.gov.sg for more details and information.

The Fee Protection Scheme (FPS) serves to protect students’ fees in the event that the private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The FPS also protects students if the PEI fails to pay penalties or return fees to the students arising from judgment made against it by the Singapore courts.

The FPS is compulsory for all local and international students enrolled at PEIs seeking EduTrust certification. Under FPS, students are required to pay insurance fees in accordance to the programme enrolled.

FPS activation: 1 day for cash and cheque or 3 days for telegraphic transfer upon payment of programme fees. 

FPS premium is a percentage of the programme fee payable.

At-Sunrice has appointed Lonpac Insurance Bhd for students to be insured under FPS. For more information, please visit CPE's website

Yes. All students need to buy medical insurance. The Academy has an insurance package from AXA Insurance Singapore which all students must purchase from.

Type of coverage and details of compensation can be found here.

The PEI Student Contract is a legally binding contract between At-Sunrice GlobalChef Academy and the student. The contract clearly states the fees and policies related to the PEI’s programmes. A copy of a PEI Student Contract version 3.1 can be found here

Refund

Application fee:
The Application fee is non-refundable.

Programme fees:
There is no refund after the programme has started. Refunds (if any) will be processed 7 working days from receipt of the Refund Application form (hardcopy) with supporting documents. Before the start of the programme, students have the right to cancel the contract within a cooling-off period of 7 working days after the student contract is signed. After the cooling-off period, the refund/ withdrawal/ transfer policy applies. Students who wish to withdraw from the programme on/ before the start of programme will have to fill out the “Student’s Right to Cancel Agreement” form. Students who wish to transfer to another programme within the Academy will have to submit a written request. For an approved transfer, the student will be deemed to have withdrawn from the programme. The original signed student contract will be terminated and the student will have to reapply. 


WSQ Diploma / WSQ Certificate Programmes
i.  More than 45 days before programme commences, 75% refund of programme fee.
ii. Within 7 working days from the signed student contract date, 75% refund of programme fee.
iii. Within 45 days before programme commences, 25% refund of programme fee.
iv. There is no refund after commencement of class.

Refunds (if any) will be processed within 7 working days upon receipt of the Refund Application Form (hard copy) with supporting documents. 

Continuing Education Modular (CEM):
i. Withdrawals received 3 working days prior to start of class, there will be no refund; 4-6 working days prior to the start of class, a 50% of the programme fees will be refunded; 7 working days prior to start of class,a 100% of the programme fees will be refunded.
ii. Refunds (if any) will be processed 7 working days from receipt of the Refund Application form (hardcopy) with supporting documents. 
iii. For deferment of programme within 7 working days prior to start of class, there will be no charges and programme will not be refunded; 4-6 working days prior to start of class, a S$50 will be charged.
iv. No deferment is allowed 3 working days prior to start of class. Deferment approval is subject to seats availability.

Deferment
Students facing problems that may prevent them from performing to the best of their ability and wish to complete their programme of study at a later time, may apply for a deferment of programme. The student must submit a formal written request to the Academic Standing and Assessment Committee, which will review each case on its own merits.Any and all decisions made by the committee are final. Students who are not legal adults at the time of submitting requests for deferment must have the written endorsement of their legal guardian. 

Withdrawal Before Course Commencement
Students who wish to withdraw from the programme on / before the start date of programme will have to notify the Admissions Department. The provision of the Refund Policy shall apply save as otherwise agreed between the Academy and the student.

Withdrawal After Course Commencement
Students who wish to withdraw from the Academy must complete the Withdrawal Form available at Student Services Department. Students who are not legal adults at the time of submitting requests for deferment or withdrawal must have the written endorsement of their legal guardian. There willbe no refund of the programme fee after the course commences, unless withdrawal is made within 7 working days from the signed student contract date.

Transfer
Students who wish to transfer to another programme within the academy will have to submit a written request. For an approved transfer, the student will be deemed to have withdrawn from the programme. The original signed contract will be terminated and the student will have to re-apply for the new programme. The provision of the Refund Policy shall apply save as otherwise agreed between the Academy and the student.

Students will be notified of the deferment/ withdrawal/ transfer outcome by seven (7) working days.

Student Pass (for international students)
For all deferment/withdrawal/transfer, the Student Pass (if applicable) will be cancelled within seven (7) working days.

We accept NETS, local cheques , Post Secondary Education Account(PSEA) and cash for local students; bank drafts and telegraphic transfers for international students. The details are as follows:

Beneficiary: At-Sunrice GlobalChef Academy Pte Ltd
Bank: DBS Bank Ltd

Branch: Shenton Way

Bank code: 7171
Branch Code: 003

Account No: 
003-925247-1

SWIFT Code: DBSSSGSG

Note: No payment should be made by any applicant before PEI student-contract is signed. 

International and local students without SSG funding must have a 90% attendance in both the classroom and apprenticeship site. Local students with SSG funding must have a 100% attendance in both the classroom and apprenticeship site (excluding approved leave by the Academy and/or apprenticeship site).

STUDENT SERVICES

Yes. There is a Student Services department assisting in all student matters.

Pre-enrolment
• Programme counselling • Admission preparation • Student pass application • Hostel Arrangement • Medical Check-up

Enrolled
• Student Orientation • Day 21• Buddy System • Morning Line-up • Homecoming • Recognition Programme • Apprenticeship; Partner Visit and Audit • Apprenticeship; Student Logbook • Round Table Session • Counselling • Field Trip • Student Hotline • Lunch & Dinner Presentation • Library • Lunch gathering • Students’ Activities • Hostel Visit & Audit

Graduating Students/ Alumni
• Career Services Seminar • Graduate Placement Facilitation • Graduation Ceremony • TalentMatch© • Alumni Network

All applicants are advised to submit their application online at www.at-sunrice.com. Shortlisted applicants will be invited for interview/s.

Yes. Knife sets, student uniforms, relevant books and stationery are compulsory items. The Academy will arrange these for you. Payment for these items must be made upon collection. Personal laptops are compulsory.

COURSE OF STUDY

Class size may vary but is capped at a maximum of 25 students for laboratory class/ 40 students for theory class.

Teacher-student ratio: 1:25 (laboratory class); 1:40 (theory class)

Diploma Programmes: Yes, there is a term break after Term 1. Students may take home-leave if their apprenticeship site permits.

Study and work rotations are integral to the At-Sunrice GlobalChef Academy education. If you are terminated from your apprenticeship site, you will be expelled from the Academy.

No, the Academy arranges  apprenticeships for the students.They are not allowed to change sites as they are graded on their workplace performance.

  1. Students must complete their 1st term requirements before being attached to an apprenticeship site.
  2. Students undergo a rotation of 1 week study and 2 weeks work attachment to their apprenticeship site.
  3. International and local students without SSG funding must have a 90% attendance in both the classroom and apprenticeship site.
  4. Local students with SSG funding must have a 100% attendance in both the classroom and apprenticeship site (excluding approved leave by the Academy and/or the apprenticeship site).
  5. Students feedback and monitor their progress through the student feedback form and student log book.

Students are not allowed to work anywhere other than their assigned apprenticeship sites.

Students are assessed through a variety of methods that may include quizzes, take home assignments, written examinations, daily lab grades and practical exams.

Students have a chance to review their assessment results at the end of each assessment. If the students have any concerns on their grades, they should file an appeal with the Academic Standing and Assessment Committee. A formal appeal must consist of a formal letter stating their request and reasons for the request. The appeal must be submitted within 7 working days after the review of the exam grades in the class. The student can expect the outcome of the Appeal within 21 working days after he has lodged an appeal.  

 

Note to Students:

  1. A student with Not Yet Competent (NYC) grade(s) is to apply through the Batch Owner for re-assessment immediately upon receiving the result slip
  2. A student with NYC unit(s) from the previous term must complete his/her training and/or assessments before the end of the current term.
  3. Applicable re-assessment/re-module fees will be required. Please ensure that the required fees are paid before taking the re-assessment and/or re-module.
  4. All required competency units must be successfully completed before a diploma can be awarded.

Students are required to meet the following criteria in order to obtain their relevant certifications:

  1. Meet minimum attendance requirements.
  2. Pass all relevant competency units (CUs).
  3. Abide by the student code of conduct.

SSG gives At-Sunrice the mandate to offer open access pathways. This means that new entrants or working industry professionals who obtain a WSQ certificate from At-Sunrice may qualify into higher level programmes.

Admissions into diploma programmes are still subject to entry requirements. All Singapore citizens and permanent residents are entitled to the SSG Programme Fee Funding.

ADMISSION CRITERIA

  • Passion for Culinary Arts; Pastry and Bakery; Food & Beverage Management / Operations or Beverage Operations 
  • Possess leadership qualities; be artistic and disciplined.
  • All applicants are required to undergo the interview process and online profile testing
  • At least 17 years old
  • At least 1 week industry experience in any F&B establishments
  • Possess leadership qualities, artistic and disciplined
  • Be of good moral character
  • Required to undergo an interview and online profile test
  • At-Sunrice graduates of WSQ CCA / CPB / CFBO / CBO with a minimum average grade of B and above

 

Singaporean / Singapore PR Applicants:

  • At least 3 GCE 'N' Level credits (including English) or WPLN Level 5
  • Completed / Exempted from National Service (For Singaporean Males only)

 

International Applicants:

  • High school diploma or equivalent
  • IETLS 5.5 / TOEFL (internet based total) 46-59 / WPLN Level 5

* Applicants who are below 17 years upon programme commencement date may be considered on a case-by-case basis.

 

  • Singapore Students: 
    • N Level or WPLN Level 4
  • International Students:
    • High school diploma or its equivalent.
  • Be able to speak, read and write English or possess a score of IELTS 4.5 / TOEFL iBt 32-34 or WPLN Level 4
  • At least 16 years old (WSQ-CCA / CPB / CFBO)
  • At least 18 years old (WSQ-CBO)
  • Secondary Education (Secondary 2) or WPLN Level 4.
  • Be able to speak, read and write English.
  • At least 16 years old or 18 years old for modules involving alcohol/spirits.

WSQ-FHA (English):

  • Be able to speak, read and write English.
  •  At least 16 years old.

WSQ-FHA (Mandarin):

  • Be able to speak, read and write Mandarin.
  • At least 16 years old. 

WSQ Follow Food and Beverage Safety and Hygiene Policies and Procedure programme:

  • Be able to speak, read and write English.
  • At least 16 years old.

Foreign applicants are encouraged to visit the following websites to find out more about studying in Singapore.

 Ministry of Foreign Affairs
• Ministry of Manpower
• Immigration & Checkpoints Authority
• eCitizen
• Ministry of Education
• Committee for Private Education (CPE)

OTHER REQUIREMENTS

The following items are compulsory and must be purchased before commencement of the programme:

  • Starter kit (Knife & tool set, and student uniform which includes two chef's uniform, one pair safety boots, two aprons & two tea towels)
  • Fee Protection Scheme (FPS)
  • Medical Check-up 
  • Medical Insurance
  • Other books & stationery as required per programme 

Note that students are required to meet the following criteria in order to obtain their relevant certificates:

  • Minimum attendance of 90% and above for each month
  • Pass all assessments required by the programme
  • Abide to the student code of conduct 

Fees to be paid*

  1. Application Fee (Non-refundable)
  2. Administration Fee
  3. Programme Fee
  4. Fee Protection Scheme (FPS)
  5. Medical Insurance
  6. Student Starter Kit

*Prices quoted for programme and other costs are exclusive of GST. Programme contents and all prices are subject to change.

 Payment Schedule:

  • Application fee is due upon submission of application form.
  • Payment for items (2) to (6) are to be made as stipulated in the PEI’s student contract.
  • Programme fee installment schedule for diploma programmes: 2 installments.
  • 50% of the programme fees may be collected any time by the Academy after the contract has been signed. The balance of 50% of the programme fees is payable 9 months after programme commencement.

The following items are compulsory and must be purchased before commencement of the programme:

  • Starter kit (Table Crumbler, Cockscrew and Bar Knife, 2 F&B uniform top, 2 pairs of pants, 2 Apron, 1 pair of Service Shoes, 1 pair of Safety Shoes and F&B textbooks)
  • Fee Protection Scheme (FPS) 
  • Medical Check-up
  • Medical Insurance
  • Other books & stationery as required per programme 

Note that students are required to meet the following criteria in order to obtain their relevant certificates:

  • Minimum attendance of 90% and above for each month
  • Pass all assessments required by the programme
  • Abide to the student code of conduct

Fees to be paid*

  1. Application Fee (Non-refundable)
  2. Administration Fee
  3. Programme Fee
  4. Fee Protection Scheme (FPS)
  5. Medical Insurance
  6. Student Starter Kit

*Prices quoted for programme and other costs are exclusive of GST. Programme contents and all prices are subject to change.

Payment Schedule:
  1. Application fee is due upon submission of application form.
  2. Payment for items (2) to (6) are to be made as stipulated in the PEI’s student contract.
  3. Programme fee installment schedule for diploma programmes: 2 installments.
  4. 50% of the programme fees may be collected any time by the Academy after the contract has been signed. The balance of 50% of the programme fees is payable 9 months after programme commencement.

ONLINE APPLICATION

The online process is detailed and has been designed to accommodate seamless online application transaction. Before you proceed, kindly ensure that you have all the documents required. The file types supported are .doc, .docx, .rtf, .pdf, .txt and .html. Each file must not exceed 1MB. Please note that each attachment field only allows one file per upload.

ALUMNI

An annual graduation ceremony is held in June, followed by an alumni reception. For alumni queries, please email alumni@at-sunrice.com.

Job placements are not guaranteed. However, we have Career Services to facilitate job opportunities for our graduates.

The Academy also facilitates job placement interviews for students at the annual TalentMatch© culinary career fair. It is still the responsibility of students to actively find their own placements.

LIVING IN SINGAPORE

Singapore laws are very strict with harsh punishments for offences which may be minor in your country but can attract heavy penalty in Singapore.

Under the Singapore Law, the following items are NOT allowed to be imported into Singapore:

  • Chewing gum (except oral dental and medicated gum)
  • Chewing tobacco and imitation tobacco products
  • Cigarette lighters of pistol or revolver shape
  • Controlled drugs and psychotropic substances
  • Endangered species of wildlife and their by-products
  • Firecrackers
  • Obscene articles, publications, video tapes/discs and software
  • Reproduction of copyright publications, video tapes, video compact discs, laser discs, records or cassettes
  • Seditious and treasonable materials

It is an offence if you attempt to bring any of the items listed above into Singapore

Cigarettes / Smoking
It is officially forbidden to bring any cigarette or tobacco products into Singapore. Any attempt to do otherwise, may be regarded as an attempt to smuggle illegal goods into the country. Do not purchase contraband cigarettes in Singapore – such cigarettes do not have the letters SDPC (Singapore Duty-Paid Cigarette) marked on them. Please inform the Police should anyone attempt to sell such items to you and also note that it is an offence to smoke in non-designated smoking corners in public areas and buildings. The sale of any cigarettes or tobacco to anyone below 18 is prohibited 

Vandalism
Under the Vandalism Act of Singapore, it is an offence to commit any act of vandalism to public and private property without the property owner’s written consent. This includes stealing, destroying or damaging public property; writing, drawing, painting, marking or inscribing the property; affixing articles to the property; and suspending or displaying on or from the property any article. If found guilty of an offence he/she shall be liable on conviction to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 3 years, and shall also, subject to sections 325(1)  and 330(1) of the Criminal Procedure Code 2010, be punished with caning with not less than 3 strokes and not more than 8 strokes.

Chewing Gum
Under the Control and Manufacture Act of Singapore, any import and sale of chewing gum in Singapore, apart from certain types of gum with therapeutic value, is an offence. 

Public Demonstrations / Assemblies
Under the Public Order Act, a permit is required for any assembly or procession of 1 or more persons in any public place or to which members of the public in general are invited, induced or permitted to attend, intended:

  • to demonstrate support for or opposition to the views or actions of any person;
  • to publicise a cause or campaign; or
  • to mark or commemorate any event.

Other Notable Laws

  • No durian in the Mass Rapid Transit (MRT)
  • No spitting
  • No jaywalking
  • No littering
  • No urinating in public

Capital and Corporal Punishment
Serious and major crimes may result in the enforcement on capital or corporal punishment on offenders. Crimes that will result in the imposition of the death penalty include murder, kidnapping, drug trafficking and unlawful discharge of firearms. Crimes that will result in corporal punishment, such as caning, include drug offences, rape, rioting, extortion and vandalism.