Frequently Asked Questions
1. What is the Private Education Act?
The Private Education Act was gazetted in October 2009 by the Singapore Government to strengthen the registration framework and enforcement provisions.The Act also provided for the Council for Private Education (CPE) to be set up to oversee the new regulatory regime and promote best practices among private education institutions (PEI) to raise standards in the private education sector over time.
2. What is EduTrust Certification Scheme?
The EduTrust certification scheme was formed to regulate, develop and raise quality standards in the private education sector. Please visit www.cpe.gov.sg for more details and information.
3. What is Fee Protection Scheme?
The Fee Protection Scheme (FPS) serves to protect students’ fees in the event that the private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The FPS also protects students if the PEI fails to pay penalties or return fees to the students arising from judgment made against it by the Singapore courts.
The FPS is compulsory for all local and international students enrolled at PEIs seeking EduTrust certification. Under FPS, students are required to pay insurance fees in accordance to the programme enrolled.
The FPS activation: 1 day for cash and cheque or 3 days for telegraphic transfer upon payment of programme fees.
FPS premium is a percentage of the total fees payable (including programme fees, starter kit, medical insurance, admin fee, and GST).
At-Sunrice has appointed Lonpac Insurance Bhd for you to be insured under FPS. For more information, please visit www.cpe.gov.sg.
4. Is it compulsory for me to have medical insurance?
Yes. All students need to buy medical insurance. The Academy has an insurance package from AXA Insurance Singapore which all students must purchase from.
Type of coverage and details of compensation can be found here.
5. What is the PEI Student Contract?
The PEI Student Contract clearly states the fees and policies related to the PEI’s programmes. A copy of a PEI Student Contract is available at CPE‘s website (www.cpe.gov.sg). The Academy’s Student Contract is available upon request.
6. What is the Academy’s refund/withdrawal/transfer policy?
Certificate programmes: 100% payable upon signing of Letter of Acceptance (LOA).
There is no refund after the programme has started. Refunds (if any) will be processed 7 working days from receipt of the Refund Application form (hardcopy) with supporting documents. Before the start of the programme, students have the right to cancel the contract within a cooling-off period of 7 working days after the student contract is signed. After the cooling-off period, the refund/ withdrawal/ transfer policy applies. Students who wish to withdraw from the programme on/ before the start of programme will have to fill out the “Student’s Right to Cancel Agreement” form. Students who wish to transfer to another programme within the Academy will have to submit a written request. For an approved transfer, the student will be deemed to have withdrawn from the programme. The original signed student contract will be terminated and the student will have to reapply.
WSQ Diploma / WSQ Certificate Programmes
i. More than 45 days before programme commences, 75% refund of programme fee.
ii. Within 45 days before programme commences, 25% refund of programme fee
iii. There is no refund after commencement of class.
Continuing Education Modular (CEM):
- For the cancellation of contract 3 working days prior to start of class, there will be no refund; 4-6 working days prior to start of class, a 50% of the tuition fees will be refunded; 7 working days prior to start of class, a 100% of the programme fees will be refunded.
- Refunds (if any) will be processed 7 working days from receipt of the Refund Application form (hardcopy) with supporting documents.
- For deferment of programme within 7 working days prior to start of class, there will be no charges and programme fees will not be refunded; 4-6 working days prior to start of class, a S$50 will be charged.
- No deferment is allowed 3 working days prior to start of class. Deferment approval is subject to seats availability.
7. Besides online payment, what are the other available methods of payment?
We accept NETS, local cheques and cash for local students; bank drafts and telegraphic transfers for international students. The details are as follows:
Beneficiary: At-Sunrice GlobalChef Academy Pte Ltd
Note: No payment should be made by any applicant before PEI student- contract is signed.
8. What is the minimum class attendance? What happens if I do not meet the minimum attendance?
International and local students without WDA funding must have a 90% attendance in both the classroom and apprenticeship site. Local students with WDA funding must have a 100% attendance in both the classroom and apprenticeship site (exceluding approved leave by the Academy and/or apprenticeship site).
9. Is there a Student Welfare & SupportService?
Yes. There is a Student Affairs department assisting in all student matters.
10. What type of Student Support Services do you provide?
Graduating Students/ Alumni
• Career Services Seminar • Graduate Placement Facilitation • Graduation Ceremony • TalentMatch© • Alumni Network
11. What is the admission process?
All applicants are advised to submit their application online at www.at-sunrice.com. Shortlisted applicants will be invited for interview/s.
12. Are there any other additional items needed for the diploma programmes?
Yes. Knife sets, student uniforms, relevant books and stationery are compulsory items. The Academy will arrange these for you. Payment for these items must be made upon collection.Personal laptops are compulsory.
13. What is the Academy’s dispute resolution system?
COURSE OF STUDY
14. What is the class size?
Class size may vary but is capped at a maximum of 25 students for laboratory class/ 40 students for theory class. Teacher-student ratio: 1:25 (laboratory class); 1:40 (theory class)
15. Are there any term breaks throughout the programme?
Diploma Programmes: Yes, there is a term break after Term 1. Students may take home-leave if their apprenticeship site permits.
16. How important is the completion of work rotations at apprenticeship sites?
Study and work rotations are integral to the At-Sunrice GlobalChef Academy education. If you are terminated from your apprenticeship site, you will be expelled from the Academy.
17. Can I change my apprenticeship site anytime during the programme?
No, the Academy arranges apprenticeships for the students.They are not allowed to change sites as they are graded on their workplace performance.
18. What are the requirements of the industrial attachment?
a) Students must complete their 1st term requirements before being attached to an apprenticeship site.
b) Students undergo a rotation of 1 week study and 2 weeks work attachment to their apprenticeship site.
c) International and local students without WDA funding must have a 90% attendance in both the classroom and apprenticeship site.
d) Local students with WDA funding must have a 100% attendance in both the classroom and apprenticeship site (excluding approved leave by the Academy and/or the apprenticeship site).
e) Students feedback and monitor their progress through the student feedback form and student log book.
19. Can I work part-time during my programme?
Students are not allowed to work anywhere other than their assigned apprenticeship sites.
20. How is the assessment or examination for the programmes conducted?
Students are assessed through a variety of methods that may include quizzes, take home assignments, written examinations, daily lab grades and practical exams.
21. How can I appeal for my assessment results?
Students have a chance to review their assessment results at the end of each assessment. If the students have any concerns on their grades, they should file an appeal with the Academic Standing and Assessment Committee. A formal appeal must consist of a formal letter stating their request and reasons for the request. The appeal must be submitted within 7 working days after the review of the exam grades in the class. The student can expect the outcome of the Appeal within 21 days after he has lodged an appeal.
22. What are the graduation requirements ?
Students are required to meet the following criteria in order to obtain their relevant certifications:
a. Meet minimum attendance requirements.
NCI gives At-Sunrice the mandate to offer open access pathways. This means that new entrants or working industry professionals who obtain a WSQ certificate from At-Sunrice may qualify into higher level programmes.
Admissions into diploma programmes are still subject to entry requirements. All Singapore citizens and permanent residents are entitled to the WDA Programme Fee Funding.
24. When will graduation beheld?
An annual graduation ceremony is held in June, followed by an alumni reception. For alumni queries, please email email@example.com.
25. Will I be guaranteed job placements after graduation?
Job placements are not guaranteed. However, we have Career Services to facilitate global job opportunities for our graduates.
The Academy also facilitates job placement interviews for students at the annual TalentMatch© culinary career fair. It is still the responsibility of students to actively find their own placements.
LIVING IN SINGAPORE
Singapore law are very strict with harsh punishments for offences which may be minor in your country but can attract heavy penalty in Singapore.
Under the Singapore Law, the following items are NOT allowed to be imported into Singapore:
• Chewing gum (except oral dental and medicated gum)
It is an offence if you attempt to bring any of the items listed above into Singapore
Cigarettes / Smoking
It is officially forbidden to bring any cigarette or tobacco products into Singapore. Any attempt to do otherwise, may be regarded as an attempt to smuggle illegal goods into the country. Do not purchase contraband cigarettes in Singapore – such cigarettes do not have the letters SDPC (Singapore Duty-Paid Cigarette) marked on them. Please inform the Police should anyone attempt to sell such items to you and also note that it is an offence to smoke in non-designated smoking corners in public areas and buildings. The sale of any cigarettes or tobacco to anyone below 18 is prohibited
Under the Vandalism Act of Singapore, it is an offence to commit any act of vandalism to public and private property without the property owner’s written consent. This includes stealing, destroying or damaging public property; writing, drawing, painting, marking or inscribing the property; affixing articles to the property; and suspending or displaying on or from the property any article. If found guilty of an offence he/she shall be liable on conviction to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 3 years, and shall also, subject to sections 325(1) and 330(1) of the Criminal Procedure Code 2010, be punished with caning with not less than 3 strokes and not more than 8 strokes.
Under the Control and Manufacture Act of Singapore, any import and sale of chewing gum in Singapore, apart from certain types of gum with therapeutic value, is an offence.
Public Demonstrations / Assemblies
Under the Public Order Act, a permit is required for any assembly or procession of 1 or more persons in any public place or to which members of the public in general are invited, induced or permitted to attend, intended:
• to demonstrate support for or opposition to the views or actions of any person;
Other Notable Laws
− No durian in the Mass Rapid Transit (MRT)
Capital and Corporal Punishment
Serious and major crimes may result in the enforcement on capital or corporal punishment on offenders. Crimes that will result in the imposition of the death penalty include murder, kidnapping, drug trafficking and unlawful discharge of firearms. Crimes that will result in corporal punishment, such as caning, include drug offences, rape, rioting, extortion and vandalism.
For more information about living in Singapore or the Singapore Law, visit http://www.cpe.gov.sg/for-students/cpe-student-services-centre
Updated February 2013